RETURN POLICIES

Your satisfaction with your purchase is of utmost importance to us. Please read our policies on exchanges and returns carefully:

Exchanges:

1. We accept exchanges within 14 days after you receive your order.
2. Items for exchange must be in their original condition: with tags attached, unworn, unaltered, and unwashed.
3. The customer is responsible for all shipping costs related to the exchange.
4. If items do not meet the above criteria, the exchange will be declined.

Returns due to defects or damage:

1. We accept returns ONLY if the item has manufacturing defects or was damaged during transit.
2. The affected order must be returned within 14 business days of its receipt.
3. Items should be in the condition as when you received them, with all tags attached, unworn, unaltered, or unwashed.
4. Please provide photographic evidence of the defect or damage, along with any other relevant proof to support the reason for your return.

Return Process:

1. Email us at info@akarouge.com detailing your order specifics and the reason for your return.
2. After assessing your case, if your return is approved, we will send you a guide to print and attach to your package.
3. Proceed to send the package via the designated courier company.
4. Once your returned item is received and inspected at our warehouse, and if it meets the return conditions, we will process your refund.

 

REFUND POLICY

We commit to refunding orders that are either defective due to manufacturing issues or were damaged during transit. Refunds will be processed under the following conditions and according to your initial payment method:

Conditions for Refund:

1. The item must have a manufacturing defect or have been damaged during shipping.
2. You will be refunded both the cost of the items and any associated shipping fees.